Terms and Conditions

Our website address is www.craggiesfarmshop.uk

Deli Belge Ltd (t/a Craggies Farm Shop)

Company Number: 9592124

VAT Number: GB 121733741

Trading Address: Craggs Business Park, New Road, Cragg Vale, HX7 5TT

Telephone Number: 01422 417417


Online Orders

You have a 14-day cooling-off period from when the goods are delivered to cancel your order and return for a full refund, including any delivery charges you have paid. You may notify us of your intent to cancel by email or in writing to our registered business address, providing your name, order number and contact details. Note that these cancellation rights do not apply to any perishable items, or items made to order.

You have 14 days to return the goods from the date you notify us that you wish to cancel. All goods must be returned in their original, saleable condition without damage. We reserve the right to refuse returns or make reasonable charges for any damaged or missing items. You are responsible for any costs involved in returning the goods to us.

Any refunds issued for cancelled orders will be processed to the original payment method within 14 days of receiving the goods back in a satisfactory condition to our premises.

For any orders containing alcoholic items, both the person placing the order and the person receiving the order must be aged 18 years or over. We reserve the right to request proof of age on delivery and refuse delivery of any alcoholic items without refund. Acceptable forms of ID include a valid driving licence or passport.

You must provide us with a valid full address and postcode. At present we only deliver up to 15 miles from our farm shop; if your delivery address does not fall into this area, you will not be able to place a delivery order with us online and must instead choose a Click & Collect option.

In the unlikely event of a website error, or if we are unable to procure stock for an order, we reserve the right to cancel your order and issue a full refund to the original payment method.